Frequently Asked Questions

Welcome to DEVIET. Below you'll find answers to our most common questions about ordering, shipping, sizing, returns and caring for your gear. Can't find what you're looking for? Get in touch via our contact page and we'll get back to you within 1-2 business days.

About DEVIET

Who is DEVIET?

DEVIET is an Australian streetwear label born from the love of street art culture and irreverent, creative rebellion. We design limited-run pieces in-house and drop new collections seasonally to keep things fresh and exclusive.

 

Where are you based?

Our team and warehouse are based on the Gold Coast. Every order is picked, packed and shipped from our local HQ.

Orders & Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay and Afterpay. All transactions are processed securely in AUD.

 

Can I use Afterpay or Zip?

Afterpay is available at checkout for Australian customers. Buy now, pay later in four interest-free instalments, subject to approval.

 

Can I change or cancel my order after placing it?

We process orders quickly, so changes aren't always possible. If you need to update your order, email us at info@deviet.com.au within 1 hour of purchase and we'll do our best to help.

 

I didn't receive an order confirmation email. What should I do?

Check your spam or promotions folder first. If you still can't find it, send us a message and we'll resend your confirmation.

Shipping & Delivery

Where do you ship?

We ship Australia-wide. Shipping rates and estimated delivery times are calculated at checkout based on your location.

 

How long does shipping take?

Within Australia, standard shipping takes 3-7 business days and express shipping takes 1-3 business days.

 

Do you offer free shipping?

Yes, we offer free standard shipping on Australian orders over AUD$100.

 

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can use this to follow your parcel all the way to your door.

Sizing & Fit

How do your sizes run?

Most of our pieces are designed with a relaxed, oversized streetwear fit. We recommend checking the size guide on each product page for exact measurements before ordering.

 

What if I'm between sizes?

If you're between sizes, we suggest sizing up for an oversized look or sizing down for a more fitted feel. 

 

Do you offer plus sizes?

We're working on expanding our size range. Most styles are currently available from S to XXL. Subscribe to our email list to get the latest updates.

Returns & Exchanges

What is your return policy?

We accept returns on full-priced items within 30 days of delivery. Items must be unworn, unwashed and in original condition with tags attached. Sale items and accessories are final and non-refundable.

 

How do I start a return or exchange?

Email us at info@deviet.com.au with your order number and we'll guide you through the process. Return shipping is the responsibility of the customer unless the item is faulty.

 

When will I receive my refund?

Once your return is received and inspected, refunds are processed back to your original payment method within 5-10 business days.

 

My item arrived damaged or faulty, what do I do?

We're sorry. Contact us within 7 days of delivery with your order number and clear photos of the issue, and we'll arrange a replacement, repair or refund.

Product Care

How should I wash my DEVIET pieces?

To keep your gear looking fresh, wash inside-out in cold water on a gentle cycle, avoid bleach and tumble drying, and iron on low if needed. Detailed care instructions are on every garment label.

 

Will my tee shrink?

Our garments are pre-shrunk, but to be safe always follow the care label and avoid hot water or high-heat drying.

Drops, Stock & Collabs

How often do you release new collections?

We drop new collections seasonally, plus limited capsules and collabs throughout the year. Sign up to our newsletter and follow us on Instagram @devietau for early access.

 

Will sold-out items be restocked?

Most of our pieces are produced in limited runs and won't be restocked once sold out. If a style is coming back, we'll announce it via email and socials.

 

Do you offer wholesale or stockist enquiries?

Yes. For wholesale, collabs or press enquiries, please email info@deviet.com.au with details about your business.

 

Still need help?

Our customer care team is here Monday to Friday, 9am-5pm AEST. Reach us at info@deviet.com.au or via the contact form and we'll get back to you as soon as possible.