Refund policy

Returns and Refunds

 

Change of Mind

You may cancel an order within 1 hour after you place your order. 

You can contact our support team via email at info@deviet.com.au within 1 hour if you want to change the size or variants before we process your order.

Return
We have a 30-day return policy for unwanted items or change of mind, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with tags. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@deviet.com.au . Items sent back to us without first requesting a return will not be accepted.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,

For any return questions, contact us at info@deviet.com.au 

Shipping

You will be responsible for paying for your own shipping costs for returning your unwanted item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Deliveries time will vary depending on your location.

To ensure we receive your returned item, please consider using a trackable shipping service. If we don't receive the returned item, we are unable to issue a refund.

Damages and issues 

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged or if you receive the wrong item. In the event of defective, damaged or incorrect items, Deviet will cover the costs involved with returning/replacing the item. 

Lost or Stolen Orders

DEVIET accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier and are marked with the correct customer information.The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen. Furthermore, DEVIET accepts no responsibility or liability for incorrect shipping information provided in the process of an online order. The company does not reimburse or replace orders that have been sent to incorrect address provided by the customer.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process your refund. Please allow 5 business days before contacting us about missing funds.